How to open a customer service case online
CTX128597 NewHow to open a customer service case onlineCitrix has provided customers with an alternative to calling in to customer service to report issues, via the Citrix online web portal.
XenDesktop
OTP device test error “Failed to verify OTP from. Please ensure Citrix ADC is synced to NTP time”
CTX460131 NewOTP device test error "Failed to verify OTP from. Please ensure Citrix ADC is synced to NTP time"Applicable Products : Citrix ADCCitrix Gateway
Error “Try again after some time or contact your help desk” after authentication passed
CTX460180 NewError "Try again after some time or contact your help desk" after authentication passedApplicable Products : Citrix ADC
EPA scan failure with errors: “SSL error. Certificate provided might be incorrect or expired”
CTX460272 New EPA scan failure with errors: "SSL error. Certificate provided might be incorrect or expired"Applicable Products : Citrix Gateway
Error: “Invalid File Format” while submitting a CSR on tools.xm.citrix.com
CTX338535 NewError: "Invalid File Format" while submitting a CSR on tools.xm.citrix.comApplicable Products : Citrix Endpoint ManagementXenMobileCSR submitted to the Citrix Tools page should not have punctuation.
How to manually create a Gen2 virtual machine on Hyper-V for PVS
CTX578688 NewHow to manually create a Gen2 virtual machine on Hyper-V for PVSApplicable Products : Provisioning Services
Both NetScaler HA nodes status NOT_UP after Primary HA-MON enabled interface down
CTX460319 NewBoth NetScaler HA nodes status NOT_UP after Primary HA-MON enabled interface downApplicable Products : Citrix ADCCitrix Gateway
How to find ICA Gateway accessing log in nslog
CTX578654 NewHow to find ICA Gateway accessing log in nslogApplicable Products : Citrix ADCCitrix GatewayCitrix Virtual Apps and DesktopsStoreFront
Imbalanced Traffic distribution in NetScaler TCP Load balance Virtual Server
CTX463404 NewImbalanced Traffic distribution in NetScaler TCP Load balance Virtual ServerApplicable Products : Citrix ADCCitrix Gateway
Workspace App for Android – After entering credentials receiving Error Code 548
CTX250706 NewWorkspace App for Android - After entering credentials receiving Error Code 548Applicable Products : Citrix ADC