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Tip 722: Blank Hotmail Messages

We’re seeing a lot of complaint from Hotmail Connector users  – they  have empty messages in Outlook while the messages are fine online: “many e-mails appear to be downloaded, ie show a time but there is no header, or body of message that can be viewed.  The messages are on the server.  I can view them with Live Mail or going online via Hotmail.  They seem to be corrupted only via Outlook.”

This usually happens because an antivirus scanner is scanning incoming email. The best fix is to uninstall the antivirus email integration but if this doesn’t help, you can fix it by upgrading to the new connector.

For Outlook 2003, 2007, 2010:
Outlook Connector 14 Beta 32-bit: http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=3d003da0-f684-4f4d-a9c8-8d15b84f60d1  

Outlook Connector 14 Beta 64-bit (Outlook 2010 only): http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=16bab660-54d8-4129-91c3-d86ff0d996e9


Application Solution Providers, Inc. 866-764-8324

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