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TechExcel CRM Managed Desktop Hosting

CustomerWise and ServiceWise CRMs, by TechExcel and Managed Digital Desktop Hosting saves time and money by allowing you to securely access your entire business and data without hardware procurement, networking setup and maintenance expenses,  up-front license fees and complex set-ups.

The TechExcel software solutions are purchased. By accessing this web-based or purchased solution from a Managed Hosted Desktop we consolidate all your business applications into a secure bandwidth independent environment that eliminates 90% of your local IT costs.

Delivering superior customer service is a key ingredient to maintaining your customer relationships. TechExcel CustomerWise helps you optimize your organization’s support process by providing your team with everything you need to exceed your customers’ service expectations. Through sophisticated process automation, knowledge base management and the availability of customer self-service through the Customer Web Portal, your support team can resolve issues more efficiently and improve your bottom line. Refine your support process to increase efficiency and productivity and significantly decrease overall support costs by reducing the time to resolve incidents. Best of all, TechExcel CustomerWise can be deployed under budget in days or weeks.

Features & Functionality
Support Managers:
Use TechExcel CustomerWise to manage the support team’s workload and track performance metrics, to monitor high priority incidents and to identify critical problem trends.

Support Engineers:
Use TechExcel CustomerWise to manage the incident resolution process, to build and search the knowledge base and to have Web conversations with customers.

Development Teams:
Use TechExcel CustomerWise to monitor new product releases for incident trends and to identify problem areas and specific defects to focus on for future releases.

Sales Account Managers:
Use TechExcel CustomerWise to monitor the status of their customers’ incidents, to stay informed when customers submit new incidents and to search the knowledge base.

Customers:
Use TechExcel CustomerWise to enter new incidents and view the status of existing ones, to search the knowledge base and to have online Web conversations with the support team.

Benefits

  • Fast deployment with easy installation and automated upgrades
  • Intuitive user interfaces reduces training time and gets users up to speed faster
  • System customization to suit individual demands: easily configured work flow rules that can be changed to control the business processes based on your organization’s mission.
  • Respond quickly and efficiently to conditions that can disrupt critical services by automating incident and problem management processes
  • Empower users with a comprehensive knowledge base to dynamically search for solutions and advice
  • Act as single point of contact for user requests, user-submitted incidents and infrastructure-generated incidents

TechExcel’s Service and Support Management solutions provide enterprises with total visibility and actionable intelligence for all service desk, asset management and CRM business processes. The fully integrated service desk solutions support ITIL best practice methodologies and deliver improved financial performance, increased management functionality and organizational alignment.

As enterprises rely more heavily on the IT organization, reactive and stand-alone help desks are no longer sufficient to handle the growing demand and complexity of today’s distributed businesses. As the IT organization finalizes its move from a cost center to an integral part of the infrastructure, service and support management functions must rely on a single version of truth to ensure that processes are optimized and that the entire business flourishes. TechExcel Service Suite unified the service desk, asset management and customer relationship management functions with a single configuration management database (CMDB) user interface and integrated workflow.

For more detailed information about how our Managed Application Development and Hosting can help your business
Call 866-764-8324, Send an email, Submit an Information Request
Complete List of Hosted CRM solutions
· eCRM Digital Desktop
Application Solution Providers, Inc. 866-764-8324

Application Solution Providers, Inc. 866-764-8324

Any software can be installed, maintained, and securely accessed from anywhere. Leverage the latest hosting technologies with a Digital Desktop.™ Consolidate and secure all your business applications and data in custom Hosted Environments.™

Your business applications and managed Application Hosting, Desktop Hosting, Web Hosting, Mail Hosting, Software as a Service (SaaS), Virtual Machines (VM), and Virtual Desktop Infrastructure (VDI) saves time and money.
 

For managed Application Consulting, Development, Marketing, Hosting, Support, and Training
Call 866-764-8324 · Send an email · Submit an Information Request

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