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KANA CRM Managed Desktop Hosting

KANA Solutions CRM, by Kana and Managed Digital Desktop Hosting saves time and money by allowing you to securely access your entire business and data without hardware procurement, networking setup and maintenance expenses,  up-front license fees and complex set-ups.

The KANA software solutions are purchased. By accessing this web-based or purchased solution from a Managed Hosted Desktop we consolidate all your business applications into a secure bandwidth independent environment that eliminates 90% of your local IT costs.

KANA is a world leader in multi-channel customer service. KANA’s integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers and Web self-service, so customers have the freedom to choose the service they want, how and when they want it. The company’s service offerings include:
eMail and eService Solutions

Optimize your contact center for maximum efficiency and effectiveness using KANA solutions to manage high volumes of secure email and live collaboration sessions.

Call Center Solutions
Streamline your agent desktop to leverage enterprise data in answering customers’ questions while automating resolution guidance and service processes for outstanding improvements in call center productivity.

Web Self-Service Solutions
Ensure that every self-service experience is successful and satisfying with solutions that guide the customer through each self-service inquiry and offer easy escalation via email or live collaborative help.

Industry Solutions
In banking, telecommunications, insurance, high tech, retail and many other industry segments, Global 2000 enterprises are taking advantage of KANA solutions to increase customer satisfaction, drive down service costs and generate additional revenue.

KANA’s clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. Global 2000 organizations across the industrial spectrum use KANA solutions including financial services, telecommunications, healthcare, high technology, manufacturing, retail and services industries. Customers such as ADP, American Airlines, Capital One, Cigna, GAP, GM, Hewlett-Packard, Kaiser Permanente, Kodak, Palm, priceline.com, SBC, Siemens, Sony, Sprint, State of California, Yahoo!, Wells Fargo and Williams Sonoma are among the industry leaders that have implemented KANA solutions.

For more detailed information about how our Managed Application Development and Hosting can help your business
Call 866-764-8324, Send an email, Submit an Information Request
Complete List of Hosted CRM solutions
· eCRM Digital Desktop
Application Solution Providers, Inc. 866-764-8324

Application Solution Providers, Inc. 866-764-8324

Any software can be installed, maintained, and securely accessed from anywhere. Leverage the latest hosting technologies with a Digital Desktop.™ Consolidate and secure all your business applications and data in custom Hosted Environments.™

Your business applications and managed Application Hosting, Desktop Hosting, Web Hosting, Mail Hosting, Software as a Service (SaaS), Virtual Machines (VM), and Virtual Desktop Infrastructure (VDI) saves time and money.
 

For managed Application Consulting, Development, Marketing, Hosting, Support, and Training
Call 866-764-8324 · Send an email · Submit an Information Request

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