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The Season of Sustainability


Over the last couple of weeks, I have maintained radio silence, hardly blogging as I tried to prepare a manuscript for publication. This piece is not the usual analyst fare with charts and graphs and interpretations. It’s a simple book of my writings from the last year and a half. Many things came to the forefront during the collating process. For instance, while I think of myself as a CRM industry analyst, most of the writing fell into several other buckets — like Social CRM, Web 2.0, customer experience and sustainability.

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