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Tech Vendors Are Treating Customers Worse Than Before


Businesses depend on their customers, and it would make sense that good customer service would translate into loyalty and sales, but high-tech vendors don’t seem to have gotten the message. The average customer experience rating for tech vendors fell from 58 percent to 52 percent since last year, in on a survey of 800 IT professionals on their customer experiences with 54 large high-tech vendors. Respondents to the poll, which was conducted by the Temkin Group, worked at North American organizations with at least $500 million in annual revenue.

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