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Social CRM: Jump In or Be Pushed

By this point, most businesses understand that they exist in a new reality — the reality that allows customers to communicate with them and with each other in new, faster and in a more pervasive way. Some businesses are actually doing something about it, too — hence, the emergence of social CRM, social marketing, social service and a whole host of other social takes on key business functions. There are still many skeptical about tapping into this new reality. In a way, they are wise, because the best practices for harnessing the power enabled by social media have not yet been documented.

Application Solution Providers, Inc. 866-764-8324

Application Solution Providers, Inc. 866-764-8324

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