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Satisfaction Survey: Airlines, Fast-Food Joints Less Despised

One would almost think we have entered a stage of customer service nirvana: Two industry categories not ordinarily associated with high levels of customer service satisfaction — airlines and fast food — have garnered relatively good scores in a new American Customer Satisfaction Index report. The operative word here is “relative,” though. The airline industry’s score of 67 is the best it has received in a decade, but considering the scale is 0 to 100, there is plenty of room for improvement.


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