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Nice Systems Gives Customers Face Time With CSRs


Nice Systems has introduced a Contact Center Video Recording platform to its Nice Interaction Management suite. While not in great demand yet, this feature surely will draw more interest if customer service and regulatory trends continue on their current trajectory. The feature allows organizations — banks and financial institutions, in particular — to monitor and track customer service that is provided via video-enabled contact centers. The application augments Nice’s real-time audio capture functionality.

Application Solution Providers, Inc. 866-764-8324

Application Solution Providers, Inc. 866-764-8324

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