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J.Crew Earns Top Marks on Retailer Report Cards


Top brands continue to push the envelope in customer service generally, but that’s particularly true in the online sphere. So reports StellaService, which just this week published new data that ranks the top retailers in terms of customer service performance over the last month. “Some of these guys are consistently at the top of their category,” said Kevon Hills, StellaService’s head of research. “These are folks that have figured out their formulas long ago.”

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