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Further reducing call center costs with XenApp!

Whether you operate a call center or a full-service contact center delivering virtual applications, virtual desktops or accelerating your web applications with Citrix can help you reduce cost and improve profitability. But adding EasyCall is an often overlooked way to do even more with less to improve service and cut costs!

EasyCall can save agents time and you telephone expenses every time agents need to consult with an associate or return a customer call, something that happens hundreds of times a day even in inbound call centers. EasyCall lets agents make calls simply by clicking a telephone number in an email, web page, or CRM system anywhere on their screen, without any need to modify those systems!

EasyCall’s smart Directory can also help agents look up and call telephone numbers in seconds.

All agents need is a phone that rings to save time and expense dollars, every time they make a call! Even if agents use softphones when working remotely, EasyCall works with those too!

On the customer side of the telephone, EasyCall lets you add click to call numbers to you customer facing web applications..it’s simple with EasyCall!

EasyCall 3.0 is available to every XenApp, XenDesktop, and Netscaler customer …at no additional cost!
And installing EasyCall for agents takes seconds and a Xen-based virtual appliance brokers calls with virtually any commercial telephone system. To get EasyCall, just download and install XenServer and add the EasyCall Virtual Appliance to your XenApp, XenDesktop or NetScaler setup. Download it and go.

EasyCall 3.0 also supports call forwarding so you can both make and receive calls remotely; a user portal accessible from browsers and even iPhones for managing conferencing, call forwarding, and locations; Win 7 and Snow Leopard in English, French, German, and Spanish; click to dial-in access to EasyCall conferences; and delivery via Citrix Receiver for both Mac and Windows!

Please check it out and let us know what you think. We welcome any and all feedback!

Learn more about XenApp for R2

  • Download the tech preview for XenApp for Windows Server 2008 R2.
  • Register for the TechTalk hosted by Sridhar Mullapudi.
  • Follow XenApp on | | |
Application Solution Providers, Inc. 866-764-8324

Application Solution Providers, Inc. 866-764-8324

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