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Following my blog post last month discussing the January edition of the FREE XenDesktop monthly technical newsletter I am pleased to announce that the February edition of the newsletter is now available.

Check out the archive page, where you can access both the current and past issues, as well as subscribe to the FREE monthly newsletter.

The February edition of the newsletter is packed with great content, including:

• Provisioning Services or Machine Creation Services… Big Picture Matters (by Dan Feller, Consulting)
• FAQ for XD5 from the Frontline (by Citrix Consulting, Tech Support, and Engineering)
• How to Install and Manage XenClient (by Karen Bridgewater and Meghan Meyers, Eduction)
• How to: Add XD to web interface
• Confused with XD 5 and What you knew with XD 4?
• New XenDesktop 5 Training for Admins is Online
• XDDBDiag Tool
• Migration Planning Guide for XD 5 (by Thomas Berger, Consulting)
• And much more.

If you have any feedback/suggestions please let us know. Also don’t forget to Sign-up now!

David
Citrix Support on:
Twitter – @citrixsupport & @citrixreadiness
Facebook
LinkedIn

Citrix Support is focused on ensuring Customer and Partner satisfaction with our products.
One of our initiatives is to increase the ability of our Partners and Customers to leverage self-service avenues via our Knowledge Center.

Find below the Citrix Knowledge Center Top 10 for August 2010.

Top 10 Technical Articles

Article Number Article Title
CTX368624 Troubleshooting Citrix Pass-through Authentication (Single Sign-On)
CTX238200 Troubleshooting Client Drive Mapping
CTX711855 Common SSL Error Messages, and Respective Cause and Resolution
CTX101644 Seamless Configuration Settings
CTX106531 Troubleshooting the Citrix XTE Service and Errors: There is no route to the specified address … Protocol Driver Error
CTX106192 Access Gateway Software Updates
CTX677542 Advanced Concepts – Farm Maintenance
CTX564283 Troubleshooting 1003 and 1004 Terminal Server Licensing Errors
CTX107572 Troubleshooting Tools for Citrix Environments
CTX101705 Troubleshooting Slow Logons

Top 10 Whitepapers

Article Number Article Title
CTX110351 User Profile Best Practices for MetaFrame Presentation Server
CTX124565 Best Practices: Customizing Microsoft Office 2010 for Streaming Environments
CTX117913 Technical Guide for Upgrading / Migrating to XenApp 5.0
CTX101739 Microsoft SQL Server 2000 Data Store Replication
CTX124087 XenDesktop Modular Reference Architecture
CTX118735 XenServer Demo and Evaluation Setup Guide
CTX126190 Desktop Virtualization Top 10 Mistakes Made
CTX101997 Citrix Secure Gateway Secure Ticket Authority Frequently Asked Questions
CTX119036 User Profile Manager Deployment Best Practices
CTX123684 Delivering 5000 Desktops with Citrix XenDesktop 4

Top 10 Hotfixes

Article Number Article Title
CTX122756 Hotfix Rollup Pack 6 for Citrix XenApp 5.0 and Citrix Presentation Server 4.5 for Microsoft Windows Server 2003 32-bit Edition
CTX125235 Citrix Online Plug-in 12.0.3 for Windows
CTX116550 Citrix Presentation Server Client 10.200 for Windows
CTX120923 Hotfix Rollup Pack 5 for Citrix XenApp 5.0 and Citrix Presentation Server 4.5 for Microsoft Windows Server 2003 32-bit Edition
CTX118445 Citrix XenApp Plug-in for Hosted Apps 11.0 and Streamed Apps 1.2 for Windows
CTX122761 Hotfix Rollup Pack 6 for Citrix XenApp 5.0 and Citrix Presentation Server 4.5 for Microsoft Windows Server 2003 64-bit Edition
CTX125519 Hotfix XS55EU2001 – For XenServer 5.5
CTX109307 Hotfix Rollup Pack PSE400W2K3R02 – For Citrix Presentation Server 4.0, Citrix Access Essentials 1.0 and 1.5 for Windows Server 2003
CTX126122 Delegated Administration and Configuration Logging Components – For XenDesktop 4 Service Pack 1
CTX119069 Hotfix Rollup Pack 4 for Citrix XenApp 5.0 and Citrix Presentation Server 4.5 for Microsoft Windows Server 2003 32-bit Edition

Top 10 Presentations

Article Number Article Title
CTX105908 Get the Most Out of Your Resource Manager Summary Database
CTX111920 Selected Citrix Troubleshooting Tools
CTX111560 Health Checks for Citrix Services Using Advanced Monitors
CTX125175 TechEdge 2010 – Debugging a Citrix XenApp and XenDesktop Environment
CTX123530 XenDesktop 4.0 Core Infrastructure and Features – GoToWebinar
CTX111562 Troubleshooting the Citrix NetScaler Application Switch
CTX119104 TechEdge 2008 – Troubleshooting Tools for a XenApp Environment
CTX125180 Troubleshooting XenDesktop, Provisioning Services & XenServer Integration
CTX121117 Troubleshooting Tools and Methodology for Citrix XenApp 5 Environment
CTX125177 TechEdge 2010 – Troubleshooting XenDesktop Deployments

Top 10 Tools

Article Number Article Title
CTX122536 Citrix Quick Launch
CTX113472 Citrix ICA File Creator
CTX106226 Repair Clipboard Chain 2.0.1
CTX116063 XenAppPrep Integration Utility for XenApp and Provisioning Services
CTX111961 CDFControl
CTX107935 MedEvac 2.5
CTX109374 StressPrinters 1.3.2 for 32-bit and 64-bit Platforms
CTX122962 Citrix Printing Tool
CTX116474 Print Detective
CTX113554 CTX_CpsvcUser Re-creation Tool for 32-Bit and 64-Bit Versions of Presentation Server 4.5

David
Citrix Support on:
Twitter – @citrixsupport & @citrixreadiness
Facebook
LinkedIn

At Citrix TechEdge Berlin 2010, you’ll get a chance to meet some of Citrix Support’s top engineers. One of these is Karen Sciberras. Karen is a Escalation Engineer based in our Dublin office in Ireland. Check out the video interview below.

You can also view some of the previous interviews with Nicolas Ogor, Lalit Kaushal, George Dunlap and Tomasz Czajka.

Learn more about TechEdge Berlin 2010, www.citrix.com/techedge, and stay tuned for more weekly close-up interviews with the TechEdge presenters.

Leave a comment

Let Karen know any thoughts, questions or feedback you might have for her session.

David
Citrix Support on:
Twitter – @citrixsupport & @citrixreadiness
Facebook
LinkedIn

Citrix Support is focused on ensuring Customer and Partner satisfaction with the support of our products. One of our initiatives is to increase the ability of our Partners and Customers to leverage self-service avenues for finding answers and resolving problems. A key area that the Support teams focus on is development of troubleshooting and health checking tools.

Citrix Support have been developing tools to help You, our Partners and Customers to troubleshooting your Citrix environments for many years now. Over the past year I have developed some video demos and wrote blogs to increase the awareness of these tools. Below you will find the full list of tools available from Citrix Support along with links to useful resources.

Let me know if I am missing any. Thanks.

Troubleshooting Tool Name Download Link Overview & Demo Video Blog
UPM Log Parser Tool CTX123005 CitrixTV Video Blog
CDFMarker Tool CTX124577 CitrixTV Video Blog
SsOnExpert Tool CTX124918 CitrixTV Video Blog
XDPing Tool CTX123278 CitrixTV Video Blog
Logoff Sessions Tool CTX124949 CitrixTV Video Blog
Quick Launch Tool CTX122536 CitrixTV Video Blog
MedEvac Tool CTX107935 CitrixTV Video Blog
Printing Tool CTX122962 CitrixTV Video Blog
XenApp 6 Migration Tool CTX125471 CitrixTV Video Blog
CDFAnalyzer Tool CTX122741
CDFControl Tool CTX111961
ICA File Creator Tool CTX113472
License Path Utility Tool CTX111344
Port Check Utility Tool CTX122450
Profiler Template for SQL 2000 Tool CTX120629
Profiler Template for SQL 2005 Tool CTX120630
XenAppPrep Integration Utility for XenApp and PVS Tool CTX116063
Client IP Extraction Module – ISAPI – for use with NetScaler CTX119347
CTX_SmaUser Re-creation Tool CTX117330
CtxCPMDiag – For Password Manager Agent CTX124811
CtxHideEx32 CTX110341
CTXReports CTX119955
CtxsLicChk – Citrix License Check Utility CTX123935
DSCHECK – XenApp Data Store Checker Tool Commands CTX124406
DSCHECK Version 5.15 CTX117329
DSInfo 1.2 CTX114916
DSRepCheck – SQL Replication Test Tool – For XenApp 6 CTX124815
DSView CTX106232
EdgeSight Database Size Estimation Tool CTX122146
EdgeSight Load Testing XenApp Using Office 2007 CTX122568
Enabling Remote Installation for Citrix Receiver CTX121355
Endpoint Analysis Antivirus Scan Package Autoupdate Scripts CTX111343
FTACLN CTX106280
HDX Experience Monitor for XenDesktop CTX123058
Health Monitoring and Recovery Test Pack CTX123197
JetTest CTX116532
LBDiag – XenApp 6 Load Balancing Diagnostic Tool CTX124446
MFCOM to Powershell Script Searcher CTX125089
MigrateToSqlExpress CTX118693
NetScaler CPU tight-loop (LCT) monitor CTX121569
NetScaler CPU Usage Conditional Profiler CTX121568
Nsconmsg to Excel Tool CTX122317
PDBFinder for 32-bit and 64-bit Platforms CTX110629
Print Detective CTX116474
QueryDC CTX106317
SQL Replication Test Tool Version 4.2 CTX111656
SysPool Tool CTX122204
SystemDump 3.1 for 32-bit and 64-bit platforms CTX111072
TSUserLog CTX114179
Wireshark for Netscaler CTX122318
XenApp Console Discovery Repair CTX124805
XenApp Template for BGInfo CTX121339
XenDesktop 4 Client Identity Pack CTX124963
XenDesktop Client Identity Utilities CTX120323
XenDesktop Session Parser CTX124012
XenDesktop VDA Farm Changer CTX124379
XenServer Database Tool CTX121564
XenServer Workload Balancing Administration Tool CTX125365
StressPrinters 1.3.2 for 32-bit and 64-bit Platforms CTX109374
MessageHistory 2.0 for 32-bit and 64-bit platforms CTX111068
WindowHistory 4.0 for 32-bit platforms CTX106985
ScreenHistory 1.0 for 32-bit and 64-bit platforms CTX113046
Repair Clipboard Chain 2.0.1 CTX106226
WindowHistory64 4.0 for x64 platforms CTX109235
WindowHistory Mobile Version 2.2 CTX110775
TestDefaultDebugger v1.0 for 32-bit and 64-bit platforms CTX111901
ADSCleaner 2.0 CTX108542
ProcessHistory v1.1 for 32-bit and 64-bit platforms CTX111408
Citrix DumpCheck Explorer Extension version 1.4 CTX108825
Citrix DumpCheck Utility (Command Line) version 1.4 CTX108890

David
Citrix Support on:
Twitter – @citrixsupport & @citrixreadiness
Facebook
LinkedIn

Citrix Support is focused on ensuring Customer and Partner satisfaction with our products. We are working on multiple items to help make it easier to find answers and solve problems via self-service avenues, all of which are available to all our Partners and Customers to leverage.

Last November we launched the How To video initiative and to date have over 130 videos covering 13 products available on Citrix TV.

To make it easier for you to find these videos, we have added technotes on the Knowledge Center linking back to Citrix TV.

The following is a list of the articles per product series.

David
Citrix Support on:
Twitter – @citrixsupport & @citrixreadiness
Facebook
LinkedIn

Following on from my recent blog post about one of Citrix Support troubleshooting tools CDFMarker, Colm Naish, CDFMarker developer wrote about some of the useful ways you can use the tool.

Below is a list of the different scenarios you can use CDFMarker for along with a demo video:

How To: Take a Remote CDF Trace using CDFControl

How To: Use CDFMarker to Send Customizable CDF Trace Messages

How to Send Remote CDF Messages Using CDFMarker and PsExec – Article

How to Use CDFMarker and Performance Monitor to send a CDFMarker Message to a Running CDF Trace when a Process Intermittently Spikes the CPU – Article

How to Mark a Service Termination in a CDF Trace Using CDFMarker – Article

How to Use CDFMarker and PerfMon to Identify in a CDF Trace when Large Writes are Occuring to the Local Host Cache – Article

How to Mark when a Process Crash Occurs in a CDF Trace using CDFMarker – Article

David
Citrix Support on:
Twitter – @citrixsupport & @citrixreadiness
Facebook
LinkedIn

Citrix Support is focused on ensuring Customer and Partner satisfaction with our products.
One of our initiatives is to increase the ability of our Partners and Customers to leverage self-service avenues via our Knowledge Center.

Find below the Citrix Knowledge Center Top 10 for May 2010.

Top 10 Technical Articles

Article Number Article Title
CTX368624 Troubleshooting Citrix Pass-through Authentication (Single Sign-On)
CTX711855 Common SSL Error Messages, and Respective Cause and Resolution
CTX238200 Troubleshooting Client Drive Mapping
CTX101644 Seamless Configuration Settings
CTX106192 Access Gateway Software Updates
CTX677542 Advanced Concepts – Farm Maintenance
CTX107572 Troubleshooting Tools for Citrix Environments
CTX106531 Troubleshooting the Citrix XTE Service and Errors: There is no route to the specified address … Protocol Driver Error
CTX089874 Troubleshooting and Explaining the Citrix Universal Print Driver
CTX746354 Best Practices for Uninstalling Presentation Server

Top 10 Whitepapers

Article Number Article Title
CTX110351 User Profile Best Practices for MetaFrame Presentation Server
CTX117913 Technical Guide for Upgrading / Migrating to XenApp 5.0
CTX101739 Microsoft SQL Server 2000 Data Store Replication
CTX122303 Technical Guide to Upgrading/Migrating to XenApp 5 Feature Pack 2
CTX101997 Citrix Secure Gateway Secure Ticket Authority Frequently Asked Questions
CTX124565 Best Practices: Customizing Microsoft Office 2010 for Streaming Environments
CTX124087 XenDesktop Modular Reference Architecture
CTX123684 Delivering 5000 Desktops with Citrix XenDesktop 4
CTX118735 XenServer Demo and Evaluation Setup Guide
CTX124799 User Profiles for XenApp and XenDesktop

Top 10 Hotfixes

Article Number Article Title
CTX122756 Hotfix Rollup Pack 6 for Citrix XenApp 5.0 and Citrix Presentation Server 4.5 for Microsoft Windows Server 2003 32-bit Edition
CTX116550 Citrix Presentation Server Client 10.200 for Windows
CTX120923 Hotfix Rollup Pack 5 for Citrix XenApp 5.0 and Citrix Presentation Server 4.5 for Microsoft Windows Server 2003 32-bit Edition
CTX124027 XS55EU2 – XenServer 5.5 Update 2
CTX118445 Citrix XenApp Plug-in for Hosted Apps 11.0 and Streamed Apps 1.2 for Windows
CTX125057 Citrix Online Plug-in 11.2.38 for Windows with HDX Flash Redirection Enhancements
CTX122761 Hotfix Rollup Pack 6 for Citrix XenApp 5.0 and Citrix Presentation Server 4.5 for Microsoft Windows Server 2003 64-bit Edition
CTX124293 MegaRAID SAS Version 4.17.1 Driver Disk – For XenServer 5.5 Update 2
CTX109307 Hotfix Rollup Pack PSE400W2K3R02 – For Citrix Presentation Server 4.0, Citrix Access Essentials 1.0 and 1.5 for Windows Server 2003
CTX124280 Hotfix XDE400VDAWX86002 (Version 4.0.4534) – For Citrix XenDesktop 4.0 Virtual Desktop Agent x86

Top 10 Presentations

Article Number Article Title
CTX125175 TechEdge 2010 – Debugging a Citrix XenApp and XenDesktop Environment
CTX105908 Get the Most Out of Your Resource Manager Summary Database
CTX125180 Troubleshooting XenDesktop, Provisioning Services & XenServer Integration
CTX111920 Selected Citrix Troubleshooting Tools
CTX123530 XenDesktop 4.0 Core Infrastructure and Features – GoToWebinar
CTX111560 Health Checks for Citrix Services Using Advanced Monitors
CTX125177 TechEdge 2010 – Troubleshooting XenDesktop Deployments
CTX125182 TechEdge 2010 – Provisioning Services Stream Process Architecture and Advanced Troubleshooting
CTX125181 TechEdge 2010 – Troubleshooting Performance Issues in a Virtualized Environment
CTX125178 TechEdge 2010 – XenServer Storage Management and Troubleshooting

Top 10 Tools

Article Number Article Title
CTX122536 Citrix Quick Launch
CTX116063 XenAppPrep Integration Utility for XenApp and Provisioning Services
CTX111961 CDFControl
CTX106226 Repair Clipboard Chain 2.0.1
CTX113472 Citrix ICA File Creator
CTX109374 StressPrinters 1.3.2 for 32-bit and 64-bit Platforms
CTX122962 Citrix Printing Tool
CTX107935 MedEvac 2.5
CTX113554 CTX_CpsvcUser Re-creation Tool for 32-Bit and 64-Bit Versions of Presentation Server 4.5
CTX107136 Citrix Connection Test Tool

David
Twitter – http://twitter.com/citrixreadiness
Citrix Support on Facebook – http://www.facebook.com/citrixsupport

Citrix Support is focused on ensuring Customer and Partner satisfaction with our products.
One of our initiatives is to increase the ability of our Partners and Customers to leverage self-service avenues via our Knowledge Center.

Find below the Citrix Knowledge Center Top 10 for February 2010.

Top 10 Technical Articles

Article Number Article Title
CTX711855 Common SSL Error Messages, and Respective Cause and Resolution
CTX368624 Troubleshooting Citrix Pass-through Authentication (Single Sign-On)
CTX238200 Troubleshooting Client Drive Mapping
CTX116603 How to Convert VMware Virtual Machines to XenServer Virtual Machines
CTX107572 Troubleshooting Tools for Citrix Environments
CTX101810 Communication Ports Used By Citrix Technologies
CTX681954 Troubleshooting Citrix ICA Printer Autocreation
CTX106028 How to Convert PFX Certificate to PEM Format for Use with Citrix Access Gateway
CTX106531 Troubleshooting the Citrix XTE Service and Errors: There is no route to the specified address … Protocol Driver Error
CTX677542 Advanced Concepts – Farm Maintenance

Top 10 Whitepapers

Article Number Article Title
CTX124087 XenDesktop Modular Reference Architecture
CTX122303 Technical Guide to Upgrading/Migrating to XenApp 5 Feature Pack 2
CTX110351 User Profile Best Practices for MetaFrame Presentation Server
CTX123684 Delivering 5000 Desktops with Citrix XenDesktop 4
CTX118735 XenServer Demo and Evaluation Setup Guide
CTX101997 Citrix Secure Gateway Secure Ticket Authority Frequently Asked Questions
CTX124086 XenServer Single Server Scalability with XenDesktop
CTX123245 High Availability for Desktop Virtualization – Implementation Guide
CTX117913 Technical Guide for Upgrading / Migrating to XenApp 5.0
CTX112524 Citrix Presentation Server and Microsoft SQL 2005 Configuration

Top 10 Hotfixes

Article Number Article Title
CTX124027 XS55EU2 – XenServer 5.5 Update 2
CTX120923 Hotfix Rollup Pack 5 for Citrix XenApp 5.0 and Citrix Presentation Server 4.5 for Microsoft Windows Server 2003 32-bit Edition
CTX123193 Hotfix XS55E005 – For XenServer 5.5
CTX116550 Citrix Presentation Server Client 10.200 for Windows
CTX123910 Hotfix PSE450R05W2K3022 – For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
CTX123463 Citrix Online Plug-in 11.2.2 for Windows – Server-Side Content Fetching (for HDX MediaStream for Flash)
CTX122815 Citrix Online Plug-in 11.2 for Windows
CTX123686 Hotfix XAE500W2K8X64044 – For Citrix XenApp 5.0 for Windows Server 2008 x64
CTX120928 Hotfix Rollup Pack 5 for Citrix XenApp 5.0 and Citrix Presentation Server 4.5 for Microsoft Windows Server 2003 64-bit Edition
CTX123209 Hotfix PSE450R04W2K3036 – For Citrix Presentation Server 4.5 and XenApp 5.0 for

Top 10 Presentations

Article Number Article Title
CTX123530 XenDesktop 4.0 Core Infrastructure and Features – GoToWebinar
CTX121117 Troubleshooting Tools and Methodology for Citrix XenApp 5 Environment
CTX121099 Disaster recovery and automation with XenServer
CTX121103 TechEdge 2009 – End-to-End Virtualization with Citrix Delivery Center
CTX121090 Planning and implementing a Provisioning Server high availability (HA) solution
CTX121911 Troubleshooting Tools for Citrix XenApp 5.0
CTX121100 XenDesktop 3 Architecture and Design
CTX107927 Brief Troubleshooting Guide Presentation iForum 2005
CTX122320 XenServer – Storage Deep Dive
CTX121091 Integrating and troubleshooting Citrix Access Gateway, Enterprise Edition

Top 10 Tools

Article Number Article Title
CTX107934 FarmAppUtil Tool
CTX107149 Enable or Disable Logons for a Specific Server in a Farm
CTX106268 Examples Of Using Simple ICA Scripting to Log In
CTX107150 Enable or Disable Logons for All Servers in a Farm
CTX107940 Launch an ICA Connection to a Published Application Using the ICA Client Object
CTX106255 MFCOM Application Management Tool
CTX106246 Enumerate All Printer Drivers In A Citrix Farm
CTX106239 List All Idle Sessions in a Citrix Farm by User Name
CTX106237 List Hotfixes For All Servers In A Citrix Farm
CTX111382 Create All Users Policy Script for Citrix Presentation Server 4.0

David
Twitter – http://twitter.com/citrixreadiness
Citrix Support on Facebook – http://www.facebook.com/citrixsupport