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Tip 982: Filtering for ‘where I am the only person on the To line’ | Outlook Daily Tips The filter rule for “where I am the only person on the TO line” only applies to the display name for the email account, not the email address. I want to create a conditional formatting view for my Inbox to highlight all messages sent only to me. I selected the box “where I am the only... (more...)

A recent study by the Congressional Budget Office (CBO) found that many nonprofit hospitals provide only slightly more charitable care than for-profit ones. A report on North County Public Radio (NCPR) expanded on this study by telling the story of Lori Duff from Columbus, OH. Duff had frequently visited a local nonprofit hospital called Mount Caramel Health for prenatal care while pregnant with... (more...)

Excellence matters, and technology advances so fast that the potential for improvement is tremendous. So, since becoming CEO again, I’ve pushed hard to increase our velocity, improve our execution, and focus on the big bets that will make a difference in the world. Google is a large company now, but we will achieve more, and do it faster, if we approach life with the passion and soul of a startup.... (more...)

Social Dynamx has just launched a new enterprise-class social customer care platform that will allow customer support and community management teams to identify, prioritize and handle millions of one-on-one customer social media conversations daily. As a subscription-based platform, it is designed to quickly identify relevant conversations and intelligently route them to the appropriate customer service... (more...)

There are three messages that need to be conveyed to a customer early in a prospective sourcing transaction. Most sourcers never discuss these concepts that are directly linked to building the value of your services and obtaining exclusivity of your services in the future. The three messages that matter are: All sourcers are not the same. It really matters who represents a customer’s interests. My... (more...)

Editor’s Note: Every Monday, Jeff Allen offers you a tip about what you should do to ensure you never miss out — or get beat out — of your well-earned fee. Meet Jeff at the upcoming Fordyce Forum in June. Register now  to become eligible for a free, private, confidential one-on-one consultation with Jeff at the conference. Consultations are limited, and will be scheduled on a first-come, first-served... (more...)

The science of recruiting is years behind our peers in other disciplines, but when I see research like this journal article, ”Paying More to Get Less: The Effects of External Hiring versus Internal Mobility,” I know we’re beginning to catch up. This study was published in the Administrative Science Quarterly in September 2011 and recently described in detail by Peter Cappelli (my favorite... (more...)

If you are a sports fan, you likely know that Radio City Music Hall in New York City has been hosting the 2012 NFL Draft. What you might not know is that the Salvation Army will be announcing a pick for one of the teams. The organization announced on its website today that Chief Communications Officer Major General George Hood will be announcing the Dallas Cowboy’s fourth round draft pick tomorrow... (more...)

How would you like to spend $30 to go to a museum? That’s the amount you will have to shell out if you want to enjoy the California Academy of Sciences. The San Francisco, Calif.-based museum tops Consumer Search’s top 20 most expensive museums in the U.S. Other institutions that made this dubious list were New York City’s Metropolitan Museum of Art ($25; recommended price),... (more...)

Most organizations need to work on how they develop and articulate their employer brand strategies. Just over half of employers claim to have an employer brand strategy (51%), a fifth (19%) are in the process of revising one, and 24% are working towards one. That’s what Bernard Hodes Group learned from our new research, called The Growing Value of Employer Brands. Of those employers that claim... (more...)